Registration - when attending our in-person events, participating in our customer-sponsored webcasts and using our websites, users must first register. During registration, users are required to give their contact information (such as name, e-mail address, mailing address and phone number). For internal purposes, we use this information to communicate with users and provide requested services, and, for our website visitors, to provide a more personalized experience on our sites. We also may collect information about a user's professional responsibilities (such as job title, company information and professional certification). We use such information to improve our service, for marketing purposes and/or for industry reporting purposes.
Surveys From time to time we invite web site users and other customers to provide information via surveys. Participation in these surveys is completely voluntary and the website user or other customer therefore has a choice whether to disclose requested contact information (such as name and mailing address) and demographic information (such as postal code or job title). In addition to the other uses set forth in this policy, contact information collected in connection with surveys is used to monitor or improve the use of, and satisfaction with the website or other Symmetry Consulting services.
Interactive Features - If we offer interactive and community features such as discussion boards, webcasts and user profiles, personal information sent or posted via such features becomes public information for which we are not responsible.
Tell-A-Friend - If customers elect to use our referral service for informing a friend about our sites and services, we may ask them for the friend's name, job title and e-mail address. Symmetry Consulting will store and use this information to send the friend an invitation. This information may also be used to provide information about our company and related services. The friend may contact us as specified in the tell-a-friend message to request that no further communications be sent.
Communications with Us - We may have features where our customers can submit information to us (such as our feedback forms). Where such submissions include requests for service, support or information, we may forward them to our agents, as needed, to best respond to the specific request. In addition, we may retain e-mails and other information sent to us for our internal administrative purposes, and to help us to serve customers better. Please note that submissions may be made public.
Communications from Us - Service Updates, Special Offers In order to best serve our customers, we may send updates that contain important information about our services. For example, we send new members a welcoming message, and verify password and username for our password-protected web sites. We may also communicate with a customer to provide requested services and for other issues via e-mail, phone or regular mail. In addition to such service-essential messages, we offer our customers the option to receive information about our company or services. Users, however, can choose not to receive these communications from us.
Automatic Data Collection - We use Google Analytics to ensure a better website experience for our users.
CORRECTION/UPDATING PERSONAL INFORMATION - If information which you have submitted to us changes, or if you no longer desire our service(s), you may contact Customer Support for the applicable service.